Refund policy

Last updated: 15 October 2026

This policy applies to founding prebooks now, and to Molik’s paid plans and AI credit packs once they open. It’s always shown before you pay.

Who processes payments

Payments for Molik are handled by Dodo Payments, which acts as our merchant of record. Refunds are issued through Dodo to your original payment method.

Founding prebook

• You can get a full refund of your prebook any time before Molik launches, and for 7 days after your access opens.
• If Molik doesn’t launch, we’ll refund every prebook in full.
• Once a refund is made, your founding price and your spot are released.
• Renewals after your first year follow the subscription terms below.

Monthly subscription

• You can cancel at any time from your billing settings. You keep access until the end of the period you’ve paid for, and you won’t be charged again.
• If Molik isn’t right for you, you can get a full refund of your first subscription payment by asking within 7 days of that payment.
• After that, we don’t refund partial months, except in the cases listed under “When we’ll always make it right.”

AI credit packs

AI credit packs can’t be refunded once they’re bought, except in the cases listed under “When we’ll always make it right.”

When we’ll always make it right

If you were charged in error, charged twice, or couldn’t use Molik for an extended period because of a problem on our side, we’ll refund you or credit your account, whichever you prefer.

How to ask for a refund

Send us a message through our contact form, using your account email and including the date of the payment. We’ll reply within 3 business days. Once a refund is approved, it usually reaches your account within 5–10 business days, depending on your bank.

Before raising a dispute

Please contact us first. We’ll usually be able to sort things out faster than a bank dispute. We may decline refund requests that look fraudulent or abusive.

This policy doesn’t affect any rights you have under the law where you live.